Return/ Cancellation Policy
Not all items are stock items. Some products have lengthy production lead times. Please email us at email@example.com.
RETURNS and CANCELLATIONS
RETURN: Our return policy lasts for 30 days after shipment of the product. If 30 days have gone by since the product has shipped out then we will be unable to offer you a refund. To be eligible for a return, your item must be in its original packaging and in new condition. It must also be in the original packaging. All returns are subject to a minimum restocking fee of 30% of the unit cost. Freight is not refundable after the ship date.
Order Cancellation Prior to Shipment of Products:
In the event that an order is placed and then cancelled for any reason a 3.5% CC transaction fee will not be returned top the buyer. This fee is charged by the CC processor at the time of the sale and will not be refunded.
Several types of goods are exempt from being returned. Custom items that are manufactured to order are non-returnable. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 4690 East 2nd S., Suite #2, Benicia CA 94510, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should ship your product to: 4690 East 2nd S., Suite #2, Benicia CA 94510, United States.
Purchaser returning the item will be responsible for paying the return shipping costs. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.